REFUND POLICY

We value your shopping experience and offer a simple and clear refund policy if you are not satisfied with your purchase. Please read the refund terms below carefully:

1. Refund conditions
Refund requests must be made within 7 days of receiving the product.
Products must be unused, unwashed, and with original tags and packaging.
The following products are not eligible for a refund:
Customized products or personalized orders
Promotional products
Personal care products such as underwear and swimwear
2. Request a refund
If you would like to request a refund, please follow the steps below:

Contact our customer service team by sending an email to 📫 multi.currency.pay@blankmusicboxgear.com with your order number and reason for the refund.
We will process your request and provide you with a return address if we confirm that you meet the refund conditions.
3. Return shipping costs
Once your refund request is approved, you will be responsible for the return shipping costs unless the product is defective or wrong.
If the product you received is damaged or sent to the wrong place, we will cover the return shipping costs.
4. Refund Processing
Once we receive and inspect the returned product, we will process the refund within 5 working days. The refund will be returned to your payment account, and the specific arrival time depends on your bank.

5. Product Exchange
If you wish to exchange the product, please request a refund and place a new order, following the refund process above.

6. Policy Changes
We reserve the right to modify the refund terms at any time. Please check this page regularly for the latest refund information.

If you have any questions about refunds, please feel free to contact us.

📫 Contact email: multi.currency.pay@blankmusicboxgear.com